tkjewelhut
Return & Exchange Policy
30‑day hassle‑free returns • Customer satisfaction first
30‑Day Free Returns & Exchanges Full refund or exchange
We offer a free full refund or exchange within 30 days after your order has been paid for.
If the 30‑day period has passed, unfortunately we cannot issue a refund or exchange.
To start your return, simply contact us via email at [email protected]
and let us know the reason for your request. We will do our best to accommodate you.
📌 Refund method: Please provide your PayPal account information for the refund.
Once approved, it will take a few days to process the transaction — thank you for your patience.
Return Shipping Costs
❌ Incorrect / Damaged product
If you receive an incorrect or damaged item, please contact customer service immediately. We will cover the return shipping costs in this case.
💡 If you are returning multiple items, please return them together to receive a free return on all items. Returning each item individually may result in additional shipping charges.
✅ Product in good condition
If the product is intact and you simply changed your mind or no longer need it, the return postage costs will be borne by you.
We recommend using a trackable shipping service and keeping your proof of postage.
Return & Exchange Requirements
- Contact us first – Before confirming any return or exchange, you must reach out via email ([email protected]).
- Original condition – Items must be intact, without signs of wear, depreciation, or damage caused by the customer.
- Original packaging – Keep the original packaging in the same condition as received, including all labels, boxes, and protective materials.
- Provide tracking number – After shipping the return, please send us the return tracking number together with the original receipt via email to [email protected].
- Unauthorised returns – Returns sent without prior email confirmation may be rejected or delayed.
📦 Important: The product must be in its original state and original packaging with all tags attached. We cannot accept items that show signs of use or missing labels.
How Returns Are Processed
Once you have contacted us and received return instructions, please follow the steps provided in our email.
After we receive your returned item, our team will inspect it thoroughly. You will receive an email notification confirming:
- Receipt of your returned package
- Approval or rejection of your refund / exchange
If your return complies with our Return Policy, your refund will be processed. Approved refunds typically take up to 5 business days to appear in your PayPal account, depending on your financial institution.
⏳ Haven’t received your refund yet?
• First, double-check your PayPal account or bank statement.
• Then contact your financial institution — refund posting times vary.
• If you’ve done both and still have not received your refund, please reach out to us at [email protected] and we’ll assist you promptly.
• First, double-check your PayPal account or bank statement.
• Then contact your financial institution — refund posting times vary.
• If you’ve done both and still have not received your refund, please reach out to us at [email protected] and we’ll assist you promptly.
Policy Enforcement & Rejections
tkjewelhut reserves the right to reject any returned products that do not comply with the conditions stated above.
Rejected items will be sent back to the original shipping address at the customer’s expense. To avoid this, please contact our Customer Care team before returning any item, especially if you have concerns about product eligibility.
We strongly recommend following the step-by-step instructions we email to you. Returns that do not include a tracking number, original receipt, or valid PayPal information may be delayed or refused.
For any questions regarding your return or exchange, please email [email protected] — we’re here to help.