📦 Shipping Policy
FedEx, UPS, and USPS are our trusted shipping partners. Due to significantly higher shipment volumes during the holiday season, delivery delays may occur. We appreciate your patience and understanding.
We continue to process and dispatch orders within a few business days. Once your order is shipped, you will receive timely updates via email. Our team works hard to minimize any inconvenience.
🇺🇸 United States
Processing 0–1 business day
Shipping 1–3 business days
*Once dispatched, standard transit applies.
🌍 Other Countries
Processing 0–1 business day
Shipping 1–3 business days
*Estimated delivery time after dispatch. International customs clearance may add extra time.
Orders shipping to South American countries or the Russian Federation may experience significant delays due to local customs processing and logistical constraints. In some cases, delivery times may exceed one month. We recommend tracking your order closely.
✅ Holiday reminder: During peak seasons (Black Friday, Christmas, etc.), shipping carriers may need extra days. We’ll always keep you updated.
Each country enforces its own customs regulations and import policies. As the recipient, you are solely responsible for any import duties, taxes, or customs clearance fees that may apply to your order. These charges are not included in the product price or shipping cost.
✨ All‑inclusive shipping
We offer straightforward, all-inclusive shipping — no hidden fees. The price you see at checkout includes full shipping costs to your destination. No surprise surcharges, no complex calculations.
Once your order is placed, you will receive a confirmation email containing a tracking number. You can also track your shipment by logging into your tkjewelhut account and visiting the “My Order” section.
Occasionally, tracking systems may show “delivered” even before you physically have the package. Please follow these steps:
- ✅ Wait 24 hours – carriers sometimes scan prematurely; the package often arrives the next day.
- ✅ Check with neighbours or front desk/reception – especially if you live in an apartment or shared building.
- ✅ Look around your property – parcels may be left in a safe spot (porch, mailroom, garage).
If after 2 business days you still cannot locate your order, please contact our support team immediately at [email protected]. We will investigate with the carrier and help resolve the issue.
We stand behind every shipment. If you have not received your package within 60 days from the date it was sent (based on tracking dispatch confirmation), please reach out to us at [email protected].
🔄 Our promise: We will either resend a brand-new replacement (subject to stock availability) or issue a full refund to your original payment method. Your satisfaction and trust are our priority.
⚠️ Note: For lost packages, we kindly ask you to double-check with local couriers or neighbours before contacting us. Our team is ready to assist you quickly.
Our customer support team is here for you. For any shipping-related questions, tracking issues, or special requests, send an email to:
tkjewelhut is a brand operated by KNOWSLEY FURNITURE CENTRE LTD. All shipping policies are governed by the terms stated above and may be updated occasionally to reflect operational improvements. This policy applies to all purchases made via tkjewelhut online store.